![]() ![]() Why did I get a message saying my Ring device is registered to another owner if it’s brand new? If you get a message that the device cannot be transferred because it was reported stolen or can’t be transferred for another reason, such as the previous owner is deceased, please contact Ring Support. If you purchased the device from a retailer, and get the message that it's registered to someone else, please return it and ask for a replacement. Purchased from a Retailer - Registered to Someone Else If you simply want to share access to a Ring device, you can become a Shared User by asking the device owner to send you an invitation. If you need to download videos before you remove a device, you can get step-by-step instructions using this link.Once you remove the device, all of your data and any videos will be removed.Tap Remove this Device on the bottom of the screen.Tap the device that you want to release.How to Remove a Ring Device from your Account and Release Ownership Note: Ring Community Support cannot expedite requests to release devices from original/registered owners. If you re-attempt a set up before the device has been released from the previous owner, you’ll get a message saying the transfer has not been completed.Once you initiate the process in the Ring app, you’ll receive email messages with status updates.The device ownership transfer process can take 15 days or more starting from the initial request date, depending upon what action is taken by the previous owner. The original/registered owner will get an email messages from Ring telling them that someone is attempting to take over their Ring device.After you Request a Device Ownership Transfer If the previous owner has deleted their Ring app, they’ll need to re-download it, sign in with their login credentials and remove the device from their account following the instructions on this page. Important Ownership Informationĭeleting the Ring app, cancelling a subscription plan, or physically uninstalling a Ring device does not automatically release ownership. If you have a way to contact the original/registered owner, you can send them a link to this page with step-by-step instructions on removing the device from their account. In those cases, you'll get a message in your app to contact Community Support. Also, there may be reasons why you're not able to process the transfer request in the Ring app. If you update the app and still do not have the feature available you will need to contact Ring Community Support. If you do not see prompts in the Ring app to initiate a device transfer on your own, first, make sure you have the latest version of the Ring app. You can request a transfer from the original/registered owner. If you get a message that your doorbell or security camera is registered to someone else during setup, follow the prompts in the Ring app to Learn More About Device Transfers. ![]()
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